Enterprise Software

• Development experience specific to implementation of the TNI (Telecommunications Network Inventory) module in ServiceNow

• Configure/Customize ServiceNow including Workflows, Service Catalog, UI, Client scripts,  Business rules, UI Actions, Script Includes etc.

• Experience in Web development languages, specifically JavaScript, XML, AngularJS, Bootstrap, Jelly, and HTML/CSS

• Experience in Web Service integrations using SOAP, REST, JSON, etc.

• Participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production

• Experience with relational database systems and MS SQL queries

• Service-Now customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations.

• Experience on Integration technologies such as Web Services, SOAP, HTTP, MID Server

• Good communication (written & oral) & presentation skills, business analysis skills, self-initiated, quick learner.

• Experience administering a ServiceNow instance including managing the overall security of the platform, configuring Service Level Agreements (SLAs), developing workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, domain separation and updates of all other existing solutions requiring revisions

• Developing, designing, configuring and rollout of new application modules, workflows and catalog requests

• Responsible for troubleshooting any errors found in the ServiceNow configuration

• Authoring and maintaining technical documentation

• Loading, manipulating and maintaining data within/between ServiceNow and other systems

• Support the deployment into QA and Production environments

• Performing system and integration testing

• A strong desire to produce quality work, adopt standards and adhere to those standards

• Provide input to assist with continual improvement

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